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Frequently asked questions
General
Caregiver App
The Hillman Memory Assistant is a smart wearable and caregiver app designed to help individuals with memory challenges live more independently while giving caregivers peace of mind. The device provides reminders, location monitoring, and communication features that help loved ones stay safe while maintaining their independence.
The Hillman Memory Assistant comes with a one-year limited warranty that covers manufacturing defects and hardware issues under normal use. If your device experiences a defect during the first year, we will repair or replace the device to ensure it continues working as intended. Our goal is to provide dependable support for both caregivers and their loved ones.
Protecting the privacy of both caregivers and users is extremely important to us. The Hillman Memory Assistant only collects the information necessary to provide its safety and communication features. Location information, reminders, and communication data are securely stored and only accessible to authorized caregivers connected to the account. We do not sell personal data, and all data is protected using modern security practices designed to keep your information safe.
We understand that this can be a difficult and emotional time for families. If a loved one passes away, the Hillman Memory Assistant device may be returned within 30 days, and we will provide a 25% refund of the original product cost once the device is received. Our goal is to handle these situations with compassion and respect while helping families through a challenging moment.
The Hillman Memory Assistant includes an AI companion designed to help keep the user mentally engaged and socially connected during times when they may be alone. The AI can initiate simple, friendly conversations, ask questions, share reminders, and encourage mental activity throughout the day. These conversations are designed to be easy to understand and supportive, helping stimulate memory and cognitive engagement. By creating regular interaction and conversation, the AI helps keep the mind active and can reduce feelings of loneliness while providing an additional layer of support for the user.
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