Privacy Policy
Hillman Memory Assistant
Last Updated: 04/02/2026
At Hillman Memory Assistant, we respect your privacy and are committed to protecting the personal information of our users and caregivers. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, wearable device, and mobile application.
By using our website, device, or application, you agree to the practices described in this Privacy Policy.
Information We Collect:
We may collect the following types of information when you use the Hillman Memory Assistant website, device, or mobile application.
Personal Information
This may include:
• Name
• Email address
• Phone number
• Account login information
• Caregiver contact information
This information is typically provided when creating an account, contacting us, or registering a device.
Device and Usage Information
We may collect limited information related to the operation of the device and app such as:
• Device identification data
• App usage activity
• Reminder settings
• Communication activity through the device
This information helps ensure the device and app function properly.
Location Information
With user permission, the Hillman Memory Assistant device may collect location data to help caregivers monitor the safety of their loved ones. Location data is only accessible to authorized caregivers connected to the account.
How We Use Your Information
We use collected information to:
• Operate and maintain the Hillman Memory Assistant device and app
• Enable reminder, monitoring, and communication features
• Improve product functionality and user experience
• Provide customer support
• Communicate product updates or service information
• Maintain device safety and security
We only collect information necessary to operate and improve our services.
AI Conversation Feature
Hillman Memory Assistant includes an AI companion designed to provide supportive conversation and mental engagement for users. The AI may initiate conversations or respond to user interaction to encourage cognitive activity and reduce loneliness.
Conversations may be processed to improve system performance and ensure the AI functions correctly. These interactions are not used to identify users personally and are handled in accordance with our privacy protections.
How We Protect Your Information
We use industry-standard security practices to protect your information. These may include:
• Encrypted data transmission
• Secure account authentication
• Restricted access to sensitive data
• Secure data storage systems
While we work hard to protect user data, no system can guarantee absolute security.
Sharing of Information
Hillman Memory Assistant does not sell personal data to third parties.
Information may only be shared in the following situations:
• With authorized caregivers connected to a user account
• With service providers necessary to operate our platform
• If required by law or legal process
• To protect the safety of users or others
Your Privacy Rights
Depending on your location, you may have the right to:
• Access personal information associated with your account
• Request correction of inaccurate information
• Request deletion of personal data where applicable
• Withdraw consent for certain data collection
Requests can be made by contacting us using the information below.
Data Retention
We retain information only as long as necessary to provide our services, maintain device functionality, comply with legal obligations, and support caregivers and users.
Children's Privacy
The Hillman Memory Assistant service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or product features. Updates will be posted on this page with a revised "Last Updated" date.